Effective Date: [13 September 2024]
Universal Electrical Services (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services. By using our services, you consent to the collection, use, and sharing of your information as described in this policy. We comply with the General Data Protection Regulation (GDPR) and UK data protection laws.
1. Information We Collect
We collect and process the following information:
- Personal Identification Information: Name, email address, phone number, address, and other contact details you provide when you request our services.
- Technical Data: Your IP address, browser type, time zone settings, and other browsing data collected through cookies and similar technologies.
- Service-related Information: Details of the electrical services, CCTV installations, repairs, and security system setups that you have requested from us.
- Payment Information: Bank details or payment card information required to process payments.
2. How We Use Your Data
We use the information we collect for the following purposes:
- Providing Services: To carry out electrical services, CCTV setups, repairs, and security systems for our customers.
- Customer Communication: To respond to inquiries, provide quotes, arrange appointments, and follow up on services.
- Processing Payments: To securely process payments for the services we provide.
- Marketing and Updates: To send you service updates, promotions, and newsletters (you may opt out at any time).
- Compliance: To meet our legal and regulatory obligations.
3. Legal Basis for Processing
Under the GDPR, we process your data on the following legal bases:
- Contractual Obligation: Processing is necessary to fulfill the contract (e.g., providing services).
- Legitimate Interests: For direct marketing and service improvements.
- Consent: For sending promotional communications (you can withdraw consent anytime).
- Legal Compliance: To comply with legal obligations (e.g., tax regulations).
4. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Trusted third parties who assist in providing services (e.g., payment processors, IT support).
- Legal Authorities: When required by law or necessary to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, we will retain data for 6 years from the last transaction, but this can vary depending on legal obligations.
6. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your data when no longer necessary.
- Restriction: Request us to restrict the processing of your personal data.
- Portability: Request that we transfer your data to another organization or directly to you.
- Object: Object to the processing of your personal data for marketing or profiling purposes.
You can exercise these rights by contacting us at hello@universal-electrical.co.uk. We may require proof of identity before fulfilling requests.
7. How We Protect Your Data
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, disclosure, or loss. These measures include encryption, secure data storage, and access controls.
8. Cookies and Tracking Technologies
Our website uses cookies to improve user experience and gather analytical data. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that some features of our website may not function properly without cookies.
For detailed information on the cookies we use, please refer to our Cookie Policy.
9. International Data Transfers
We primarily store and process data within the UK and the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy regularly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Universal Electrical Services
Address: Kujtim
Phone: +44 (0) 791 661 3156
Email: hello@universal-electrical.co.uk
For data protection concerns, you may also contact the UK’s Information Commissioner’s Office (ICO).